About Aplazo
- Aplazo is Mexico’s leading “buy now, pay later” platform, giving consumers flexible, transparent payment solutions while helping merchants grow their sales. We’re a fast-growing Series B fintech backed by top integral investors, combining technology, data, and design to redefine financial access._

Role's Mission

The Senior Key Account Manager owns Aplazo's most strategic merchant relationships—the accounts where complexity, GMV, and visibility are highest. This is an individual contributor role: no direct reports, full ownership of results. You report directly to the Head of Merchant Success and operate with the autonomy of someone who is expected to run their portfolio like a business, not a task list.

The standard is not activity—it is the outcome at the merchant. A strategic account that grows GMV, adopts new products (Online, Offline, or both), or changes behavior because of KAM's involvement: that is the evidence the role is working. You are expected to walk into a merchant's offices and hold your own with directors and VPs, not just operational contacts.





This role also sets the bar for the rest of the KAM organization. What "senior" looks like at Aplazo—the depth of analysis, the quality of the point of view, the way a Business Review is run—should be visible in how this person operates.

Key Responsibilities

STRATEGIC PORTFOLIO OWNERSHIP
- Own a portfolio of strategic, high-complexity merchants — end to end—the relationship, the commercial strategy, and the results belong to you.
- Diagnose the lifecycle stage of each account — (Ramp-Up, Active, Stable, Risk) and design the strategy to move it forward, without needing a Squad Lead to translate it for you.
- Decompose account performance into its drivers — Top of Funnel, Origination, Profitability, and Operativas—and know which lever to pull for each merchant.
- Run monthly Business Reviews — with data-backed analysis, a clear narrative, and a point of view the merchant hasn't already thought

📌 Sr. Key Account Manager (Ciudad de México)
🏢 Aplazo
📍 Ciudad de México