Full Time - On-site at the Zventus Center Of Excellence Location.
**Additional information**:
- Employment Type: Full-time.
- Schedule Monday to Thursday, 7 AM to 5 PM PT
- Please submit your CV in English.
**Benefits**:
- All benefits by law
- Monday to Friday
- Weekends off!
- Two days of paid time off annually.
- Between 7 and 11 paid holiday days annually.
- Office
- Weekly grocery vouchers
- Meal subsidy ($1000 MXN Monthly) via voucher card.
- Sponsorship for wholesale stores memberships (COSTCO/SAMS CLUB), prescription glasses, birthday benefits, and more.
- Wellness events and activities
- Sponsorship for Scholarships & Professional Training
- Career growth opportunities
- Monthly employee engagement events
- Sponsored lunch, snacks, and coffee events
- Professional Training & Development opportunities
**About the Role**:
As a Team Leader, you will play a crucial role in leading and motivating a team of individuals. You will be responsible for setting clear goals, delegating tasks, and ensuring the team delivers nóminahigh-quality work. Your ability to build strong relationships, problem-solve effectively, and foster a positive team culture will be key to success.
**Key Responsibilities**:
- Leadership: Lead and motivate your team, creating a positive and collaborative work environment.
- Goal Setting: Define clear objectives and performance expectations for your team. Contribute to the strategic plan and objectives of the company.
- Task Management:



Assign tasks effectively, monitor progress, and provide timely feedback.
- Problem-Solving: Identify and resolve issues promptly, making data-driven decisions. Escalate to client delivery manager and/or HR for assistance needed to resolve issues timely manner.
- Communication: Communicate effectively with team members, clients, and stakeholders. Promote Agile open communication of the good, the bad, and the ugly.
- Team Development: Foster teamwork, collaboration, and continuous learning within your team.
- Performance Management: Conduct regular performance reviews and provide coaching and mentoring. Escalate to HR for repeat offenders who do meet daily targets or report their availability (aka work avoidance).
- Client Relationship Management: Build and maintain strong relationships with clients.
**Required Skills and Qualifications**:
- 2+ years of experience in the outsourcing industry
- Minimum of 2 years of college or university
- Strong leadership and interpersonal skills
- Excellent communication and problem-solving abilities
- Proven ability to manage and motivate teams
- Strong organizational and time management skills
Full Time - On-site at the Zventus Center Of Excellence Location.
Tipo de puesto: Tiempo completo
Beneficios:
- Protegido de gastos médicos mayores
- Seguro de la vista
- Seguro dental
- Seguro de vida
- Vacaciones adicionales o permisos con goce de sueldo
Lugar de trabajo: Empleo presencial

📌 Team Leader Customer Service (Ensenada)
🏢 Zventus
📍 Ensenada