Company Overview
Vortex Freight Systems (www.vortexfreight.com) is a growing 3PL provider that delivers custom logistics solutions throughout North America. With a strong focus on service, innovation, and operational excellence, we are expanding our team to continue delivering top-tier logistics solutions.

Job Overview
The Account Management Department is dedicated to maintaining strong, long-term relationships between Vortex Freight Systems and our customers by delivering fast, efficient, and strategic solutions that align operational capabilities with evolving client needs.

The Bilingual (Spanish/English) Account Manager is responsible for the overall satisfaction of the accounts including growth and retention. This includes identifying new business opportunities, strengthening client relationships, resolving issues efficiently, and ensuring seamless communication between customers and Vortex’s internal teams.
This position is fully on‑site at our Monterrey Office and will require 60% travel to meet with customers as part of the role 8:00-5:00 PM.




For candidates based in Saltillo/Ramos Arizpe area, the position will remain remote.

Responsibilities:
Account Growth and Retention
Work with the Business Development team to manage and grow existing house accounts by identifying opportunities for expedited services, new lanes, northbound freight, and partial loads.
Ensure accounts receive full attention to foster long-term loyalty and trust.
Regularly identify threats (e.g., competitor activity, service issues) and collaborate with senior leadership to implement corrective actions.
Schedule and conduct in-person customer visits at least 3–4 times annually, with additional meetings as needed.
Cultivate strong social and professional bonds with key decision-makers.
Customer Relationship Management
Serve as the primary liaison between customers and the Customer Service Department (CSD).
Conduct monthly calls to all house accounts to assess needs and maintain presence.
M

📌 Bilingual Account Manager (México)
🏢 Vortex Freight
📍 México