Job Category
Program & Project Management
Job Details
**About Salesforce**
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
**About the Role**:
**Responsibilities**:
- Oversee the overall health, strategy, and effectiveness of the end-to-end feedback system
- Maintain and evolve a Salesforce custom object (Feedback Records), ensuring the technical infrastructure supports the feedback process
- Produce and distribute monthly stakeholder newsletters with key program metrics
- Consult on categorization and tracking decisions during insights development
- Advise on prioritization and metrics selection during triage and reporting
- Manage and maintain dashboards and reporting that shows the feedback & insights loop linked to Roadmap delivery.
- Stay informed on new Feedback Records created in GUS, feedback linked to Roadmap Items/Intakes, status changes, and orphaned feedback resolution
**Accountabilities**:
- Strategy, health, and technology of the feedback loop
- Maintaining accurate and up-to-date GUS Feedback Records
- Driving the feedback-to-roadmap ratio and ensuring transparency of program outcomes
**Qualifications**:
- Experience in program or product operations, ideally within a data, AI,



or product management context
- Familiarity with Salesforce project management tools or similar internal engineering/product tracking systems
- Strong cross-functional communication and stakeholder management skills
- Ability to synthesize complex data signals into clear executive-level narratives
- Experience building or managing feedback systems, voice-of-customer programs, or insight pipelines
- Comfortable operating in a fast-moving, ambiguous environment with multiple stakeholders
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Accommodations
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

📌 Feedback Program Manager (Ciudad de México)
🏢 Salesforce
📍 Ciudad de México