**JOB SUMMARY**:
**GENERAL DUTIES & RESPONSIBILITIES**:
- Image, configure, test, and deploy desktops, laptops, mobile devices, and peripherals, ensuring compliance with security standards and organizational policies.
- Maintain accurate IT asset inventory records, including tracking hardware lifecycle, software licenses, shipping/receiving, and secure disposal.
- Troubleshoot complex issues, perform root cause analysis on recurring problems, and collaborate with other IT teams for escalation and resolution.
- Document incidents, solutions, and procedures clearly in the ticketing system to build team knowledge and improve service delivery.
- Participate in IT projects such as hardware refreshes, system upgrades, software rollouts, and process optimizations.
- Monitor support metrics (e.g., resolution time, customer satisfaction) and contribute ideas for continuous improvement.
- Stay current with emerging technologies, tools, and best practices to deliver efficient support.
**EDUCATIONAL AND EXPERIENCE REQUIREMENTS**:
- High school diploma or equivalent; Associate's degree in Information Technology,



Computer Science, or related field preferred (or equivalent experience).
**GENERAL KNOWLEDGE, SKILLS & ABILITIES**:
- Strong customer service orientation with excellent communication skills (verbal and written) and active listening.
- Experience with remote support tools, imaging software, and diagnostic utilities.
- Solid problem-solving, critical thinking, and analytical skills.
- Ability to work independently or collaboratively in a team environment.
- Enthusiasm for learning new technologies and adapting to a fast-paced setting.
- Basic knowledge of IT service management (e.g., ITIL principles) and inventory management.
Application Question(s):
Kindly provide responses to the below questions.
Highest Academic Qualification:
Total Experience: (in years)
Current Location: (City and Zip Code)
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How soon can you join if offered:
Work Location: Remote

📌 IT Support Specialist (México)
🏢 OneCall - Client of Clastech Solutions & Services
📍 México