#Administrativo10
Provide day-to-day leadership and oversight to the team, ensuring timely and accurate processing of financial transactions and adherence to internal controls. Support operational efficiency by monitoring performance, coaching team members, and resolving escalations. Foster collaboration with Account Managers, Brokers, and internal departments to maintain service quality and compliance with accounting standards.
**Requirements**:
- Bachelor's Degree (Desirable).
- Insurance knowledge (Desirable).
- Advanced English level.
- 6 months to 1-year previous experience in a leadership position or accounting support in a call center environment (Desirable).
- KPI monitoring experience
- MS Office proficiency
**Responsibilities**:
- Supervise daily operations ensuring alignment with service-level expectations.
- Monitor agent performance and conduct weekly coaching sessions with documented feedback.
- Track departmental KPIs and contribute to continuous improvement initiatives.
- Coordinate with HR to document and address performance issues in a timely manner.
- Review and validate weekly payroll to ensure accuracy and fairness.




- Generate performance-based bonuses and manage time-off scheduling to minimize impact on KPIs.
- Act as the primary escalation point for inquiries from Brokers and internal stakeholders.
- Conduct regular audits of accounting systems and files to ensure data integrity and compliance.
- Support the preparation of insurance documents, proposals, and renewal packets as needed.
- Collaborate with internal departments and carriers to resolve issues and gather required documentation.
**Benefits**:
- Private Health Insurance.
- Life Insurance.
- Saving Funds and Voluntary Savings Account.
- Profit Sharing (PTU).
- Vacation Days (above law).
- Christmas bonus.
- Vacation premium.
Tipo de puesto: Jornada completa
Ventajas:
- Caja de ahorro
- Días por enfermedad
- Opción a contrato indefinido
- Seguro de gastos médicos mayores
- Seguro de la vista
- Seguro dental
- Seguro de vida
- Vacaciones adicionales o permisos con goce de sueldo
Lugar de trabajo: Empleo presencial

📌 Jr. Supervisor (Tijuana)
🏢 Confíe Tijuana
📍 Tijuana