**"**Liv'n Better Together" *Suite Liv’n is a faith-based provider of affordable workforce housing in Willmar and Marshall, MN, committed to creating welcoming communities where everyone has a place to call home. With a belief that housing is a fundamental need, we strive to make quality living accessible to all, fostering hope and stability for individuals and families.
**Position Overview**
The **Resident Coordinator** is the frontline voice of our communities, responsible for resident communication, lease renewals, delinquency management, and policy adherence. This role is essential in ensuring that residents feel heard, supported, and valued. Resident Coordinators serve as direct points of contact for residents and play a critical role in managing outcomes related to renewals, evictions, and satisfaction scores. Everything they do is grounded in our GRACIE values**:Gratitude, Results, Accountability, Communication, Integrity, and Energy**.
**Organizational Accountability**:
This is a **Part-Time Hourly, Non-Exempt Contracted Position** designated for **Remote International Team Members (ITMs)**. The Resident Coordinator reports directly to the **Director of Resident Services**. Business hour operations are 8am-5pm Mon-Fri CT to USA. You must be able to work during that time frame as it applies to your time zone location.
**Compensation**:
Hourly rate ranging from $8-10/hour MXN; $6.50-$8 PH, commensurate with experience. This role is **not**benefits-eligible due to part-time and Contractor Status.



Any time away or holiday pay that _**may**_be granted, will be paid as bonus pay for the day regardless of hours worked and submitted on your contractor invoice. Bonus pay will equal 8 hours of work times your pay rate.
**Pre-requisite Experience**:
Minimum of 2 years of experience in customer service or administrative support role. Prior experience in property management, resident communication, or account coordination is preferred.
**Technology Competency**:
**Daily Responsibilities & Workflows Tasks**
- Launch renewal efforts by the 10th of the month; send communication by the 20th; continue bi-weekly follow-ups.
- Initiate delinquency outreach on the 3rd and proactively track payment plans.
- Send weekly 5-star review requests and track response volume.
- Keep documentation up to date in Yardi and other designated platforms.
**Resident Experience Support**
- Achieve or exceed 75% resident happiness scores and five 5-star reviews per month.
- Respond to residents within a 6-hour timeframe where applicable.
- Be a calm, consistent, and reliable point of contact for all assigned residents.
- Share resident feedback with leadership for continued service improvement.
**Job Type**: Contract
Shift:
- 8 hour shift
License/Certification:
- Driver's License (preferred)
Shift availability:
- Night Shift (preferred)
- Day Shift (preferred)
- Overnight Shift (preferred)
Work Location: Remote

📌 Resident Coordinator-international Team Member Remote (México)
🏢 Suite Liv'n
📍 México