We are looking for a **General Operations Center Engineer / Site Reliability Engineer / DevOps profile** with experience in monitoring, incident management, cloud operations, production support, and service reliability.
**This is not a basic helpdesk role.**We are looking for someone with a solid operations mindset, hands-on monitoring experience, and enough cloud knowledge to understand alerts, investigate issues, and support production environments effectively.
**What You Will Do**
- Detect, analyze, troubleshoot, and escalate production incidents.
- Perform system health checks and validate the operational stability of cloud-based platforms.
- Review alerts, logs, dashboards, and metrics to identify potential issues and reduce service disruption.
- Follow documented SOPs, runbooks, and escalation procedures.
- Document incidents, actions taken, root causes, and operational updates clearly and accurately.
- Support incident management processes through ticketing tools such as ServiceNow.
- Collaborate with engineering, DevOps, cloud, and support teams to improve reliability and response processes.
- Contribute to continuous improvement in monitoring, alerting, automation, documentation, and production support practices.
- Participate in weekend or holiday coverage rotations when required.
**Required Qualifications**
- **2-4 years of experience**in one or more of the following roles: GOC, NOC, SRE, DevOps, IT Operations, Cloud Operations, Production Support, or Monitoring Support.




- **At least 2 years of hands-on monitoring experience**in production or operational environments.
- Experience working with monitoring / observability tools such as Datadog, Splunk, Prometheus, Grafana, or similar.
- **Medium-level knowledge of AWS,**ideally with 2-3 years of practical exposure, or strong / expert-level knowledge of GCP.
- Familiarity with Linux commands, system checks, log analysis, and incident troubleshooting.
- Experience working with ticketing or incident management tools, preferably ServiceNow.
- Understanding of production support environments, incident escalation, operational discipline, and service availability.
- Strong written communication skills and disciplined documentation habits.
- **Availability to work on-site**in Mexico City (CDMX) or Queretaro (QRO).
- **Availability to work one of the defined PST-aligned shifts**:10:00-19:00 or 11:00-20:00 Mexico time.
- Availability to participate in weekend and holiday support rotations when required.
**Nice to Have**
- Experience with scripting or automation using Bash, Python, or similar.
- Exposure to CI/CD environments or DevOps practices.
- Experience supporting cloud-native, distributed, or high-availability systems.
- Knowledge of alert tuning, dashboards,



operational metrics, and reliability practices.
- Previous experience in environments with business-critical services.
- Experience improving operational documentation, runbooks, or incident response procedures.
**What We Are Not Looking For**
- Profiles with only basic helpdesk experience and no monitoring background.
- Profiles with no practical exposure to cloud environments.
- Profiles focused only on development without production support, monitoring, cloud operations, or reliability exposure.
**Work Conditions**
- On-site position in Mexico City (CDMX) or Queretaro (QRO), Mexico.
- Fixed PST-aligned working schedule.
- Possible schedules: 10:00-19:00 or 11:00-20:00 Mexico time.
- Weekend and holiday rotation may be required based on operational needs.
- Weekend and holiday work will be compensated according to Mexican labor law.
- This role is focused on production monitoring and support, but it is not positioned as a fully rotating 24/7 shift role.
**What We Offer**
- 100% payroll scheme.
- Permanent contract.
- Legal benefits.
- Major medical insurance.
- Dental insurance.
- English classes.
- Referral bonus.
- A close-knit and collaborative culture with a family spirit.
- A 100% tech environment, in constant contact with innovation and new technologies.
- The opportunity to grow in a company where technology, specialization, and people truly matter.
Pay: $80,000.00 - $85,000.00 per month
Work Location: In person

📌 Global Operations Center Engineer / Sre / DevOps (Ciudad de México)
🏢 Axia Global Hire
📍 Ciudad de México