HCL is looking for a Service Desk with below requirements:

- Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users

High school (B.Sc. or Diploma)

1-2 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.

Phone support experience is mandatory

Technical helpdesk or technical call center experience is necessary (6 months)

Will ing to work in 24 x 7 operations

- Great level of French spoken and written

What we offer:

- Life insurance
- Major Medical Expenses Insurance (extends to spouse and 2 children under 25 years of age, if applicable).
- Minor Medical Expense Insurance.
- Savings Fund (up to MXN $3,800 monthly)
- Food vouchers (up to MXN $2,925 monthly)
- 30 days bonus
- 10 days of vacation in the first year, increasing by 2 as dictated by law.

Location:

- Queretaro

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📌 Service Desk- Bilingue (Centro)
🏢 HCLTech
📍 Centro