About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An oceanfront resort on Mexico’s pacific, set within a private reserve. Escape to a secluded nature reserve in Mexico’s Tamarindo, the pristine coastline where verdant jungle meets the Pacific Ocean. With our unique location on a private peninsula, Four Seasons Resort Tamarindo, México, invites you to leave the world behind and explore this undiscovered region of Mexico – far from everything, yet remotely close.

This particular topography, and the wildlife that calls it home, make the area a treasure to be protected. We provide a natural refuge for those who seek an authentic connection to Mexico, its biodiversity and culture. The best of Mexico has yet to be discovered.About the role The Front Desk Receptionist is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience.





What you will do

- Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.
- Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
- Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift.
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
- Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
- Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
- Assure that desk collateral and information for restaurants, museums, attractions, maps,



and other local attractions are updated and current. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.

What you bring

- Proven leadership experience in Front Office, ideally in a large, luxury hotel environment
- Passion for creating meaningful guest interactions and exceeding expectations
- Confidence and capability in managing complex room inventories and high-volume movements
- Strong interpersonal, verbal, and written communication skills
- Proficiency in hotel systems and the ability to manage operations via software platforms
- Flexibility to work across a rotating roster including weekends, evenings, and occasional overnight shifts

What we offer:

- Competitive salary, wages, and a comprehensive benefits package
- Excellent training and development opportunities
- Employee discount for stays at any Four Seasons worldwide
- Complimentary dry cleaning for employee uniforms

- Complimentary employee meals
- Access to hotel fitness and wellness programs (where applicable)
- Recognition programs and employee wellness initiatives

Schedule & Hours:

- Full-time position
- Shifts may include early mornings, evenings, weekends, and holidays depending on operational needs

We look forward to receiving your application! Successful candidates must possess legal work authorization in Mexico.

Learn more by visiting us at:

Company Site: http://www.fourseasons.com

Our Careers: https://lnkd.in/gDDgNZBT

Facebook: https://www.facebook.com/FourSeasonsJobs

Twitter: https://twitter.com/FourSeasonsJobs

📌 Guest Experience Agent-3 (El Tamarindo)
🏢 Four Seasons Hotels And Resorts
📍 El Tamarindo