Location:
- Queretaro - Querétaro, Mexico - 501/502 Avenida Indust Minera
- Job Family:
- Digital
- Worker Type Reference:
- Regular - Permanent
- Pay Rate Type:
- Salary
- Career Level:
- P3
- Job ID:
- R-55085-2026

Description & Requirements:
Introduction: A Career at HARMAN Corporate

We’re a integral, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Corporate, you are integral to our company’s award-winning success.
- Enrich your managerial and organizational talents - from finance, quality, and supply chain to human resources, IT, sales, and strategy
- Augment your comprehensive skillset with expert training across decision-making, change management, leadership, and business development
- Obtain 360-degree support throughout your career life cycle, from early-stage to seasoned leader

About the Role

This is a IT Site Administrator Associate role reporting to the EUC Director for the region.



The role will involve the day-to-day on-site support of staff in the Pecs office and occasional remote support for other locations.

What You Will Do
- Participate to develop governance structure and standards of EUS (End User Support) delivery on the basis of business, and IT.
- Ensure desktop support internal processes and procedures are adhered to.
- Manage incidents/ service requests assigned to them till resolution/ execution.
- Handle end user escalation effectively and involve DSS lead accordingly.
- Route assign tickets to appropriate support group if necessary.
- Identifying and escalating high priority, high severity issues.
- Updating pending tickets with timely, precise and accurate updates.
- Following up with end users, if necessary, for closure of pending tickets.
- Following up with support groups, if necessary, for closure of pending tickets.
- Creating and uploading knowledge article.
- Provide support to power users locally and remotely and resolve all issues on high priority.
- Desktop

📌 Digital End User Services (Santiago de Querétaro)
🏢 Harman International
📍 Santiago de Querétaro