TCS is looking for an ServiceNow Developer Sr.

(Candidate needs to be located or relocate to Querétaro, CDMX, Guadalajara or Monterrey, it will be requested to attend office at least 2 day per week)

Skill set required:
- Intermediate-Advanced English communication
- 5+ years of hand-on ServiceNow development experience in a production enterprise environment - not lab or sandbox-only work
- Demonstrated delivery across at least three of: CSM, ITSM/HRSD, SLO Management, Integration Hub, or Service Portal
- Production integration experience connecting ServiceNow to external systems via REST, SOAP, JDBC, or MID Server - with error handling and retry logic, not just happy-path flows
- Experience with Workflow Data Fabric or equivalent event-driven integration patterns on the ServiceNow platform
- Working knowledge of ServiceNow security model: ACLs, roles, user criteria, and data isolation patterns
- Fluency in Azure DevOps or equivalent SDLC tooling: branching strategy, code review gates, deployment pipelines for ServiceNow update sets

Main responsibilities:




- Design and develop advanced ServiceNow configurations and customizations across CSM, ITSM, HRSD, and SLO modules, ensuring alignment with platform governance standards and architectural guardrails
- Architect and implement integrations using IntegrationHub, MID Server, REST/SOAP APIs, and Workflow Data Fabric to connect ServiceNow with enterprise systems including Workday, PeopleSoft, and third-party SaaS platforms
- Lead technical design reviews and code reviews, enforcing Azure DevOps stage gates and SDLC standards across the ServiceNow development team
- Own the technical delivery of Now Assist (GenAI) feature rollouts including AI-assisted case deflection, knowledge article generation, and agent workspace enhancements
- Partner with platform administrators on upgrade readiness, patching cycles, and regression test planning for major ServiceNow releases
- Translate complex business requirements from HRSD, IT

📌 ServiceNow Developer Sr. (Centro)
🏢 Tata Consultancy Services
📍 Centro