We’re hiring

At Cognizant we have an idóneo opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant

Service Desk Agent

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Service Desk Agent.

Qualifications
- Demonstrate strong experience with service desk operations including incident management request fulfillment and escalation handling within a structured support environment.
- Possess practical knowledge of common enterprise end user technologies such as operating systems collaboration platforms and productivity tools typically supported by service desk teams.




- Apply proven skills in using ticketing and service management platforms to log categorize prioritize and track issues with emphasis on accurate data capture and workflow compliance.
- Exhibit clear and professional communication capabilities enabling effective interaction with users technical teams and business stakeholders in both onsite and remote settings.
- Show ability to analyze support trends interpret performance metrics and translate findings into actionable recommendations that optimize service desk processes.
- Bring experience in creating and maintaining knowledge base content including step by step resolution guides and user facing help materials that enhance self service.
- Display strong problem solving orientation with capacity to handle multiple concurrent tickets while maintaining focus on quality outcomes and timely resolution.

Why Cognizant?
- Improve your career in one of the largest and fastest growing IT services providers worldwide
- Receive ongoing support and funding with training and development plans
- Have

📌 Service Desk Agent (Centro)
🏢 Cognizant
📍 Centro