EPAM Systems in Monterrey is seeking a Service Delivery Manager to lead AMS service operations and ensure ITIL-aligned delivery.
You will coordinate multidisciplinary teams, manage incidents, and drive continuous improvement to meet SLA/KPI commitments.The role requires 8+ years in service delivery with strong stakeholder management and ITIL knowledge, plus English proficiency for executive updates.
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📌 Global Service Delivery Lead – Sla & Incident Management (Monterrey)
🏢 Epam Systems
📍 Monterrey
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