Position Overview

The Senior Application Support Specialist role requires expert-level troubleshooting and resolution of complex application issues to ensure optimal system reliability and performance. This position entails leading support-related projects, contributing to capacity planning, and optimizing application performance through advanced configurations and tuning. Mentorship of junior team members and effective communication with senior management and stakeholders regarding critical issues and enhancements is essential.
Position Overview

The Senior Application Support Specialist role requires expert-level troubleshooting and resolution of complex application issues to ensure optimal system reliability and performance. This position entails leading support-related projects, contributing to capacity planning, and optimizing application performance through advanced configurations and tuning. Mentorship of junior team members and effective communication with senior management and stakeholders regarding critical issues and enhancements is essential.
Main Responsibilities




- Manage and resolve incidents within agreed service levels.
- Resolve the most complex and critical application issues.
- Coordinate with other IT teams for seamless resolution of production incidents.
- Communicate effectively with senior management and key stakeholders about critical incidents and improvements.
- Monitor system performance and collaborate with product teams to enhance application performance.
- Develop and maintain Error Budgets for supported applications.
- Implement automated alerts and monitoring for applications and infrastructure.
- Lead support-related projects and initiatives.
- Generate and analyze reports on support metrics and application performance.
- Mentor junior team members and provide advanced training sessions.

Key Requirements
- L2 Application Support experience with a background in cloud technology.
- Opportunities for future growth to an L3 role (e.g.,

📌 Senior Application Support Specialist (Ciudad de México)
🏢 emagine
📍 Ciudad de México