Wipro in Mexico City is seeking an experienced IT Support Professional to own end-to-end incident resolution and manage critical production issues. The role requires strong ITSM knowledge, database troubleshooting, and an operational mindset for on-call scenarios.
Responsibilities include triage, RCA activities, log analysis, and maintaining knowledge bases while delivering consistent customer service. The position emphasizes efficient problem resolution within defined SLAs and a proactive
📌 Application Support Engineer (Centro)
🏢 Wipro
📍 Centro