IGT, where innovation meets entertainment on a global scale From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences—powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership. Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to costumers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com .
Overview
IGT is seeking a Senior Manager, Employee Services to lead the delivery and continuous improvement of People & Culture (P&C;) shared services operations across the Americas region.
This role is responsible for driving service delivery performance,



leading a distributed team, and ensuring consistent execution of general processes and standards, while identifying opportunities to improve efficiency, scalability, and employee experience across the U.S. and Latin America.
Responsibilities
- Lead the delivery of Employee Services across the Americas region, ensuring high-quality, consistent execution of employee lifecycle support, inquiries, and transactions
- Manage and develop a distributed team, building leadership capability, performance accountability, and a high-performing service culture across multiple locations
- Own regional service delivery performance, including SLAs, KPIs, case quality, and employee experience metrics
- Execute globally defined processes and standards, ensuring consistency and appropriate regional adaptation across the U.S. and Latin America
- Drive continuous improvement within the region, identifying trends, inefficiencies, and

📌 Senior Employee Service Manager (Centro)
🏢 Igt
📍 Centro