Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.

"General :

Under General Supervision Perform The Following Activities

- Prepare all necessary customs forms to allow import, export and transit procedures to carry out in a timely, efficient and effective manner for shipments arriving and departing by air, i.e., master guides, cargo manifests and general declarations, invoices and any additional related documentation.

- Prepare forms detailing custom duties, duties and taxes / VAT.

- Prepare international manifests to ensure cargo release in a timely manner.

- Ensure full compliance of all ramp activities with country policies and tax laws and in compliance with FedEx rules, procedures, practices and rules.

- Interact with customs officials and coordinate customs activities with internal staff.

- Contact customers to provide information and inform about any additional tax payments.

- Keep all customs documentation well organized and filed correctly.

- Perform the classification and transfer of cargo to other airlines when required.

- Process submission of flight information through customs computer system.

- Track cases for different shipments.

- Inventory management of loads found in urgent shipping warehouses.

- Control of supplies and inventories.

- Support load-captain function if required.

- May be required to perform other duties as assigned

Minimum Requirements

Minimum Education

- Bachelor's degree in international trade or related.





- Ability to understand English (450 TOEIC points).

Minimum Experience

- Technician/technologist in international trade or business with two years of experience in handling air cargo, procedures, policies, customs laws and regulations and customs clearance processes at the airport.

- Analytical thinking, planning and organization skills.

- Good verbal and written communication skills.

- Driver's license, preferable.

- Good administrative skills and computer knowledge.

- Management of the English language in the customs area.

- Must be able to work versátil hours, including weekends and holidays when/if required.

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands.

Some of our recent awards include:

- 2020 Fortune’s World Most Admired Companies (14th)

- 2019 Fortune’s Best Places to Work (15th)

- 2019 Forbes’s One of the “Best Employers for Diversity”

- 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)

- 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years

- 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible

- 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.

- 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.

📌 : Customs Agent (Santiago de Querétaro)
🏢 Fedex
📍 Santiago de Querétaro