We are looking for a Technical Support Engineer to join a growing customer-facing technical team.
This role sits between traditional customer support and software engineering. The idóneo candidate is someone who is comfortable working directly with customers while also having the technical curiosity and problem-solving ability to investigate complex issues, understand integrations, review technical configurations, and work with code when necessary.
We are looking for someone who can go beyond standard support procedures, dig into technical problems, understand how systems interact, and independently determine the best path toward a solution.
The role may also support technical onboarding, implementation, integrations, and migrations, making previous experience helping customers implement or configure technical products especially valuable.
Responsibilities
Provide advanced technical support for customers, handling issues that require deeper investigation beyond standard frontline support.
Troubleshoot complex customer issues across product functionality, configurations, integrations,



and technical workflows.
Investigate problems independently and move beyond predefined support procedures when necessary.
Communicate directly with customers to understand technical issues, explain solutions, and guide them through troubleshooting steps.
Review and understand existing code, configurations, logs, or technical documentation when needed to diagnose problems.
Work with integrations and connected systems, including APIs, webhooks, automation tools, and other integration methods.
Support customers during technical onboarding and product implementation.
Assist with configuration, migrations, integrations, and other activities required to successfully launch new customers.
Partner with Solutions Engineering, Integration Engineering, Product, and Engineering teams when issues require deeper technical expertise.
Identify when an issue can be resolved independently versus when it n

📌 Technical Support Engineer (Guadalajara)
🏢 FlexTal Staffing
📍 Guadalajara