What you’ll do:
Job Summary
The CPS Customer Billing Support serves as the primary point of contact for vendors, third-party service providers, and internal stakeholders regarding invoicing and financial support activities related to Critical Power Solutions (CPS) products.
This role is responsible for ensuring the accurate processing of invoices, credits, tax related documentation, vendor onboarding requirements, and payment inquiries.
Job Responsibilities
Serve as the primary point of contact for vendors, third-party service providers, and internal teams regarding invoicing, credits, payment status, and financial inquiries.
Maintain and update Accounts Payable (AP) communication channels and distribution lists.
Submit, track, and monitor invoices to ensure timely and accurate processing.
Complete vendor onboarding documentation, including vendor information sheets and portal registrations.
Manage customer credit requests and collaborate with Finance teams to ensure timely resolution.
Investigate, reconcile, and resolve invoice discrepancies, disputes, and payment issues.




Coordinate tax related inquiries and documentation requirements with internal and external stakeholders.
Process and track credit memos while ensuring compliance with company policies and procedures.
Maintain and update vendor portals, ensuring information accuracy and completeness.
Deliver exceptional customer service by meeting or exceeding phone, email, quality, and service level metrics.
Build positive relationships with vendors and customers through professional, respectful, and solution oriented communication.
Demonstrate empathy and customer sentiment awareness when managing inquiries, concerns, and escalations.
Facilitate effective communication and information flow among customers, vendors, Finance, Operations, and service teams.
Identify opportunities for process improvement and contribute to initiatives that enhance efficiency and customer experience.
Analyze financial and operational i

📌 Customer Billing Support Call Center Agent (Santiago de Querétaro)
🏢 Eaton
📍 Santiago de Querétaro