About Us:

Intellect Design Arena Ltd is a global leader in enterprise-grade financial technology, delivering composable and intelligent solutions to forward-looking financial institutions across 61 countries. With three decades of domain expertise, our product suite spans Wholesale Banking, Consumer Banking, Central Banking, Wealth, Capital Markets, Treasury, Insurance and Digital Technology for Commerce. Applying First Principles Thinking and Design Thinking, we have broken down the financial services landscape into a finite set of Events, Microservices, and APIs, enabling faster, modular transformation with measurable outcomes.

Intellect is trusted by Financial Leaders Worldwide
500+ Leading Integral, Regional and Challenger Financial Institutions across 57 Countries rely on Intellect

For more information, visit
www.intellectdesign.com
www.emach.ai
www.purplefabric.ai

Job Title: Production Support Manager
Location: Santa Fe, Mexico City
Employer: Intellect Design Arena (Full-Time)

Role Summary




The Production Support Manager is a highly capable Hybrid Technical Role—a decisive and seasoned individual who serves as the ultimate operational backbone and key bridge between Intellect Design’s engineering teams and Vancity’s business and leadership stakeholders. This role combines deep, proactive technical reliability engineering skills (SRE mindset) with exceptional client management and crisis communication abilities. Your mandate is to champion maximum stability, performance, and continuous improvement across Vancity’s critical banking and digital platforms, ensuring service excellence and managing all high-stakes client communications.

Key Responsibilities
Production Support & Operations
Take ownership of production support for Vancity applications and digital banking platforms.
Ensure high availability, optimal performance, and reliability in line with stringent SLAs.
Monitor system health proactively, resolving technical issues before they impact business oper

📌 Production Support Manager (Ciudad de México)
🏢 Intellect Design Arena
📍 Ciudad de México