- Execute routine maintenance, validation, and support tasks for Epic healthcare applications under supervision
- Assist with test execution, ticket updates, documentation, and basic application troubleshooting
- Support scheduled upgrades, onboarding activities, and security or access-related requests within provider or payer workflows
- Participate in department build support or payer-platform support activities as assigned
- Document work clearly in Jira, knowledge articles, test evidence, and support records
- Incorporate coaching from experienced professionals into daily tasks and participate in structured onboarding

Requirements

- Entry-level role for candidates with at least 0-2 years of relevant experience, including exposure to application support or healthcare technology
- Basic proficiency with Jira or similar ticketing and documentation tools
- Familiarity with healthcare application support or enterprise technology environments
- Understanding of software testing principles and validation processes
- Exposure to Epic terminology, workflows, or healthcare IT concepts
- Ability to follow structured procedures and document technical work accurately
- Experience with Epic modules such as Ambulatory, Healthy Planet, MyChart, Cadence, or Prelude preferred
- Exposure to payer-platform workflows including claims, enrollment, or care management preferred
- Familiarity with security, privacy, or compliance requirements in healthcare technology preferred




- Basic knowledge of SQL or data querying for support and validation tasks preferred
- Experience with software testing or systems analysis in healthcare settings preferred
- Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, or a related field desired
- Interest in pursuing Epic certification or training based on performance and eligibility
- Completion of healthcare orientation or Epic terminology education preferred
- Comfortable working U.S. business hours
- Committed to long-term specialization in Epic healthcare technology

Core Competencies

Demonstrates foundational knowledge in Epic healthcare applications and application support, with a focus on software testing principles and validation processes. Proficient in using Jira for documentation and ticketing, while adhering to healthcare compliance and security standards.

Highest-signal resume keywords

- Epic Application Support
- Jira Documentation
- Software Testing Principles
- SQL Data Querying
- Healthcare IT Concepts

ATS Optimization Keywords

Hard Skills

- Epic Modules
- Basic SQL
- Software Testing
- Application Troubleshooting
- Validation Processes

Soft Skills

- Attention to Detail
- Ability to Follow Procedures
- Coaching and Learning

Certifications & Qualifications

- Epic Certification

Industry Keywords

- Healthcare Application Support
- Payer-Platform Workflows
- Security and Privacy Compliance
- Claims Management
- Enrollment Processes

Tools & Technologies

- Jira
- Healthcare Technology

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