Reporting to the Partner Support Supervisor, the Customer Service Associate I will be responsible for offering world-class customer service to all customers.

The Customer Service

Associate I should remain calm under pressure while meeting customers’ needs, have an eye for details, and excellent follow-up skills. Assist with routine customer service tasks such as order placement, returns, account updates, website login support, and order tracking, ensuring accuracy and efficiency. Perform accurate data entry and maintain organized records of customer interactions, including updating case information in Salesforce and other systems.

Identify and resolve common customer issues using established guidelines, escalating complex or unfamiliar cases to senior team members when needed. Demonstrate basic computer literacy, including email, web browsers, and data entry tools, while working effectively in a structured, supervised environment. Meet monthly KPIs and adhere to schedule and performance expectations in a fast-paced, team-oriented setting.

Strong verbal and written communication skills in English. ~6 months to 1 year of customer service experience ~ Ability to work full-time hours within a rotating schedule between 6:00am and 6:00pm Experience using Microsoft Office Products Salesforce Experience Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects. Access to cutting-edge tools, resources, and a supportive team to help you excel. The chance to work with a global, innovative company shaping the future in its industry.





ADI is a leading integral distributor and solutions provider of security, AV, and smart living technologies, helping professionals deliver smarter, safer, and more connected experiences for homes and businesses around the world. Through trusted brands, exclusive solutions, and strong industry partnerships, ADI supports more than 110,000 customers across residential and commercial markets globally. From security and video surveillance to networking, audio, automation, fire, and connected technologies, ADI offers a broad portfolio of products, services, and software designed to support the evolving needs of integrators, installers, and technology professionals.

With a global team spanning operations, sales, supply chain, digital, customer experience, engineering, and more, ADI combines deep industry expertise with innovation and service to help customers grow and succeed in an evolving industry. At ADI, our teams help create the technologies, partnerships, and experiences that keep people connected, protected, and supported every day. Our recruitment privacy notice ADI - Recruitment Privacy Notice describes in more detail how we process your personal data and how you can exercise your personal data rights.

Customer Support Job Schedule : Full time Avenida Palmira No 351. 5to Piso, San Luis Potosi, 78295, MX (Hybrid) Business : ADI Global Distribution Benefits : We provide comprehensive benefits, including life and health insurance, life assistance program, accidental death and dismemberment insurance, disability insurance, 401k Plan, vacation & holidays.

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