18 ago
|
Johnson Controls
|
Monterrey
18 ago
Johnson Controls
Monterrey
Johnson Controls seeks a Senior Manager to lead enterprise ITSM on the Service Now platform, overseeing Incident, Problem, Change, Major Incident Management, SLA governance, and ITSM reporting. The role aims to move ITSM from reactive ticketing to predictive, automated, self-service operations that improve reliability and user experience.
You will lead a integral team of process managers, analysts, and operational leaders, partnering with platform teams to define requirements, governance, and
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📌 Senior ITSM & ServiceNow Operations Leader (Monterrey)
🏢 Johnson Controls
📍 Monterrey