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DESCRIPTION:Are you excited about driving impactful creative programs that elevate the Amazon Musicbrand and customer experience? Are you driven by the challenge of building andoptimizing end-to-end program management frameworks to streamline creativeworkflows and unlock efficiencies? Do you want to hone your skills in enabling andimproving processes alongside a general team of content creators and design experts? If so,the Amazon Music Design & Creative Operations team is looking for a talented, passionateCreative Operations Manager with a track record of strategic program delivery, cross-functional collaboration, and process improvement to support the Brand & CreativeStrategy team.

Key job responsibilities• Support team of brand strategists and copywriters in capacity planning across campaigns, creative and internal team needs• Help maintain creative brief templates and intake processes• Track and manage project timelines• Support Copywriters and Strategists in workflow management• Assist in coordination between internal teams and external partners• Help track costs and budget on behalf of team• Support implementation of content development workflows• Maintain process documentation and knowledge repositories• Help identify opportunities for workflow improvements• Follow and promote best practices in copy and strategy operations• Support workflows for internal initiatives and larger campaigns• Help maintain creative review and approval processes• Track creative versions and marketing asset iterations• Assist in creative resource allocation• Build relationships with creative and marketing partners

A day in the lifeWe're growing quickly and hiring the best talent to drive our creative vision forward. Thisis an exciting opportunity to join our Amazon Music Design and Creative Operations teamas a Creative Operations Manager managing work within our Brand Creative Copy &Strategy; space. In this role, you will be responsible for leading and optimizing keyprograms that span creative marketing, product and brand strategy launches. You willserve as a central creative operational hub, building the frameworks, governancestructures, and cross-functional collaboration mechanisms required to successfully deliverstrategic creative initiatives.

About the teamThe Design and Creative Operations team is an embedded within the overall Designorganization, striving and focusing on operational excellence across all business verticalswithin Amazon Music. The Design and Creative Operations team is responsible forestablishing the end-to-end workflow and standard operating procedures (SOPs) forcreative collaboration with all marketing, product, and partner design teams. We set thestandard for the process, earning trust with all partners, biasing for action when workingwithin tight parameters, and using sound judgment to make decisions in areas of ambiguityor uncharted territories. Importantly, Design and Creative Operations also play a key rolein high-level reporting, defining and tracking key performance metrics,



and maintainingcomprehensive documentation on our operational processes and best practices. Theypartner closely with our counterparts in Brand Creative and Brand Strategy, along withR&B; and Product Design to launch bar-raising experiences across events, livestreams,features, promotions and the product itself.BASIC QUALIFICATIONS:- Knowledge of the workflow within a marketing, production, or creative department or company- Experience in English-language communication skills, both written and verbal- Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment- 3+ year of experience in creative production, program coordination, or similar rolePREFERRED QUALIFICATIONS:- Experience and understanding of the workflow within a marketing, production, or creative department or company- Experience in Adobe Creative Suite applications, with high proficiency in Adobe WorkFront- Workflow and process optimization through AI tooling

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📌 Creative Ops Mgr, Brand & Copy, Amazon Music Design & Creative Operations (Ciudad de México)
🏢 Amazon
📍 Ciudad de México