Job Profile:Vista Tech plays a vital role in the Vista group operations by delivering and accelerating comprehensive technology solutions across all brands.Vista's end-to-end and click-to-flight solutions offer the industry's only comprehensive flight booking platform, seamlessly integrating integral operations, and leveraging AI and machine learning to optimize pricing and fleet movement.Your Responsibilities:**Application Support**- Provide proactive and reactive technical support, troubleshooting, issue resolution, and root cause analysis with an emphasis on deep investigation into complex issues through system and workflow analysis.- Collaborate with development teams on technical issues to ensure quick resolutions and mínimal operational disruptions.- Identify any opportunity for automations and address it according to the internal procedures.- Availability for on-call rotations that ensures business coverage out of hours.**User Assistance**- Address user inquiries and issue managing support tickets swiftly, fostering understanding and promoting self-service among users while documenting solution provided.**Technical Proficiency**- Utilize SQL and scripting skills to manage databases and support queries and reports.**Process Improvements**- Contribute to projects that enhance support team efficiency and scalability,



employing strategic approaches to continuous improvement.- Provide Level 1/2 technical support for Vista Global's IT Ticket system, including incident and problem management.- Maintain a strong customer service ethic and customer-focused approach to resolving technical issues.Required Skills, Qualifications, and Experience:- Bachelor's degree in computer science, Information Technology, or a related field.- 2-5 years in Application Support role, particularly in environments that require rigorous problem-solving and issue resolution.- Strong SQL skills and familiarity with database management systems like Oracle, SQL Server, and MySQL.- Experience with cloud platforms (AWS, Azure) and monitoring systems (Datadog, Grafana, Kibana).- Proficiency in Incident and Problem Management.- Extensive experience in Ticketing Management systems to efficiently handle and prioritize support tickets and user inquiries.- Strong proficiency in SQL and PL/SQL and Database Management Systems (Oracle, MySQL)- Programming skills in Java or Python.- Testing frameworks (e.G., Cucumber/Selenium)- Database management systems: Oracle, SQL Server, MySQL.- Monitoring systems: Datadog, Grafana, Kibana.- Familiarity with Cloud computing: Amazon Web Services (AWS), Microsoft Azure.- Familiarity with operating systems: Windows, Linux, and macOS.

📌 Application Support Analyst (Xico)
🏢 Vista Global
📍 Xico