Location:
Mexico City (Colonia Anáhuac) – 100% On-Site
Schedule:
Full-Time (Tuesday - Saturday)
Are you an organized, detail-oriented professional looking for stability, continuous career improvement, and an unmatched benefits package?
We are seeking a
Bilingual Document & Client Correspondence Specialist
to join our team in Mexico City. In this role, you will be the backbone of our administrative operations, ensuring that international corporate and legal documents (with a heavy focus on US government agencies like USCIS) are seamlessly processed, digitized, and delivered to our clients on time.
If you have a background in document control, administrative support, legal assistance, or international logistics, and you speak fluent English, we want to hear from you!
Key Responsibilities:
Document Control & Management:
Receive, sort, batch, and scan high volumes of incoming official mail and corporate correspondence.
Client Communication:
Contact international clients via phone to inform them of received high-importance documents (e.g., Work Permits, Green Cards) and confirm their preferred shipping logistics.
CRM & Data Entry:
Accurately record phone interactions, case status updates, and document tracking details using our internal CRM software (Litify/Salesforce).
Quality Assurance:
Maintain strict document integrity, organization,



and compliance across physical and digital file systems.
Shipping Logistics:
Create shipping labels and coordinate reliable outgoing mail/courier services to ensure error-free deliveries.
Qualifications & Requirements:
Experience:
2–4 years of experience in administrative roles, document control, customer service, or as a legal/operations assistant.
Languages:
100% Bilingual (English & Spanish).
Must be able to hold fluent phone conversations with general clients and easily comprehend US legal/governmental documentation.
Technical Skills:
High proficiency in document management systems, scanners, Microsoft Office/Spreadsheets, and CRM tools.
Core Competencies:
Extreme attention to detail (spotting errors or compliance gaps), impeccable organizational skills, and strong verbal communication.
Amazing Benefits Include:
Health Insurance:
100% Employer-Paid for employees and qualified dependents (Spouse/Children).
Dental Insurance.
Life & Long-Term Disability Insurance.
Employee Appreciation Events
and a great office environment.
Employee Assistance Program (EAP):
Psychological, financial, and legal assistance services for all employees.
We are excited about the possibility of you joining our team!

📌 Bilingual document specialist / client correspondence specialist (Nezahualcóyotl)
🏢 aguila technologies
📍 Nezahualcóyotl