The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.
Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.
The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Update help content used by Knowledge Hub end users to service client inquires, as needed
- Execute work assigned, including annual review certification and change requests
- Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
- Conduct needs assessment and update content or develop content related solutions according to business requirements
- Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
- Monitor work progression ensuring completion of assignments by requested due date
- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
**Qualifications**:
- 0-2 years relevant experience
- Proficient in Microsoft Office
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- Self-motivated and detail oriented
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills




- Consistently demonstrates clear and concise written and verbal communication skills
**Education**:
- Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.
**Funciones**
- Monitoreo de proceso de conciliacion contables para proceso de productos de tarjetas de crédito y captación.
- Dar seguimieto puntual a procesos de conciliacion contables, vistos buenos y en caso de identificar desviaciones, generar los incidentes y los escalamientos correspondientes.
- Detección de posibles desviaciones en el proceso
- Generacion de Pólizas Contables
- Seguimiento a reportes de cartera vencida
- Seguimiento a proceso de tarjetas castigas por pagos atrasados (Intereses, Iva, Cobro de Seguros)
**Requisitos**
- Licenciatura o equivalente
- Conocimiento en procesos contables
- Manejo de herramientas OFFICE Avanznado
- Habilidades de comunicación
- Conocimiento en herramietas de bases de datos (SQL ASSISTANT, SAS, MONARCH)
- Comunicación efectiva con equipos externos e internos
- Disponibilidad para aprender nuevos procesos
- Conocimiento contable y experiência en conciliaciones bancarias.
- Manejo de herramientas internas "FULL SUITE"
- Conocimientos de funcionalidades de sistemas de Creditos ECS
**Horarios**
L-V 9 am a 7 pm, con disponibilidad de trabajar sabados y domingos ocasionalmente cuando sea requerido
- **Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- **Most Relevant Skills**
Please see the requirements listed above.
- **Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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- View Citi's _EEO Policy Statement_ and the _Know Your Rights_ poster._

📌 Banamex/ Analista De Monitoreo /Conciliaciones Bancarias De Tarjetas De Crédito/ Ops Sup Analyst 2Ciudad De Mexico (Xico)
🏢 Citi
📍 Xico