Helpdesk Analyst – Full TimeLocation: Guadalajara, Jalisco, Mexico.About the RoleProvide general Level 1 support for hardware and Microsoft Office packages, advance technical support for in‐house applications and development, answer technical support calls with escalation procedures, provide email and request support, document troubleshooting steps and detailed description of customer incidents, and apply diagnostic techniques to identify problems, investigate causes and recommend solutions.ResponsibilitiesGeneral L1 support for hardware and MS Office packagesAdvance technical support for in‐house applications and developmentAnswer technical support calls providing and escalating to other support groupsProvide support based on email generated requests or reportsDocument troubleshooting steps and detailed description of the customer incidents and requestsApply diagnostic techniques to identify problems,



investigate causes and recommend solutions to correct failuresQualificationsAvailability to work 45 hours per weekInterest in working any shiftAdvanced Portuguese and Spanish6 months of experience in Customer ServiceBenefitsCompetitive salary12% of base salary grocery tickets30 days of Christmas bonus12 days of vacation50% vacation bonusSavings funds5 personal days per yearMedical insurance (you and your family)Life insuranceDental insuranceDiscounts with selected opticsOpportunity to grow in the companyEEO StatementNTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran‐status, sexual orientation, gender identity, or any other class protected by law.
#J-*****-Ljbffr

📌 Helpdesk Analyst - Portuguese (Jalisco)
🏢 Ntt Data
📍 Jalisco