MezTal is looking for an Employee Onboarding Specialist to support one of our U.S.-based clients in the Senior Living industry.
In this role, you will help newly hired employees successfully complete their onboarding process and become ready to start working at their assigned communities.
You will serve as a key point of contact for new hires, providing personalized guidance, answering questions, and helping them navigate Workday and other onboarding requirements.
This position is idóneo for someone who enjoys helping people, is patient and organized, and can make complex or unfamiliar processes feel simple and manageable.
You will work with individuals from different backgrounds and levels of technology experience, so strong communication and a service-oriented mindset are essential.Key ResponsibilitiesGuide new hires through the complete employee onboarding process, from initial onboarding steps through completion of all requirements needed to begin employmentProvide hands-on support to new employees as they navigate Workday, helping them understand and complete required tasksServe as a primary point of contact for onboarding-related questions and provide clear, friendly, and professional assistanceProactively follow up with new hires regarding incomplete or pending onboarding requirementsIdentify potential delays or challenges and help new hires move through the process efficientlySupport individuals with different levels of technology experience, including employees who may require additional step-by-step guidanceCommunicate effectively with individuals whose first language may not be EnglishTrack onboarding progress and maintain accurate information regarding completion status and pending actionsCoordinate with internal stakeholders when additional support or escalation is requiredSupport onboarding activities across multiple Senior Living communities in the United StatesLearn and adapt to the specific onboarding requirements and processes of different communitiesProvide a positive and supportive onboarding experience that helps new employees feel prepared and confident before their first dayRequirementsProfessional English proficiency, with strong verbal and written communication skillsPrevious professional experience working with U.S.-based companies, clients, employees, or teamsPrevious experience in employee onboarding, HR operations, recruiting coordination, employee support, HR shared services, or a similar people-focused roleStrong customer service and interpersonal skillsAbility to explain processes clearly and patiently, especially to individuals who may not be comfortable using technologyStrong follow-up skills and ability to proactively manage multiple onboarding cases at the same timeExcellent organization and attention to detailAbility to communicate professionally and empathetically with people from diverse backgroundsComfortable working with HR systems, online platforms, and administrative processesAbility to learn new systems and processes quicklyMust be able to work in a hybrid model and commute to our offices located in Colonia Providencia, Guadalajara, Jalisco on designated in-office daysPreferred QualificationsPrevious experience using Workday, particularly for employee onboarding or HR processesExperience supporting employee onboarding within U.S. organizationsExperience working in Senior Living, healthcare, hospitality, or other high-volume workforce environmentsExperience supporting employees across multiple locations or business unitsFamiliarity with U.S.



hiring and pre-employment processesWhat We're Looking ForThe ideal candidate is someone who combines strong follow-through with a people-first approach.
You should be comfortable guiding someone step by step through a process, following up when something is incomplete, and making sure new hires do not get lost or frustrated during onboarding.
We are especially interested in candidates who are patient, proactive, organized, approachable, and comfortable communicating in English with U.S.-based stakeholders and employees.
Experience with Workday is a strong advantage, but we value the ability to learn quickly and provide an excellent employee experience just as much.BenefitsGross monthly salary: MXN $25,000-$30,000, depending on experience and qualificationsChristmas Bonus: 30 days, to be paid in DecemberMajor Medical Expense Insurance: Coverage up to $25,000,****** MXNDental and Visual Insurance: Always smile and see with confidence!
Life Insurance: (Death and MXN Disability)Vacation Days: 12 vacation days in accordance with Federal Labor LawFloating Holidays: 3 floating holidays in addition to the 7 official holidays in MexicoCell Phone & Transportation Allowance: Employees receive a monthly total gross allowance of MXN $1,836, paid through payroll under the combined transportation and cell phone conceptsHybrid Scheme: Enjoy the best of both worlds, remote and in-office work.Multicultural Exposure: Work with operations within Mexico and the United StatesMezTal Internal Events: Strike a healthy balance between your professional and personal goalsExclusive Discounts: Benefits with different companies for being part of MezTalAcademic Agreements: Access to national universities and language schools#J-*****-Ljbffr

📌 Us Employee Onboarding Specialist - Hybrid Guadalajara Mx (Jalisco)
🏢 Meztal
📍 Jalisco