Responsible for handling customer interactions via a call (inbound or outbound), chat, email, etc. in accordance to client's guidelines to resolve customer's need.
Scope client line of business assigned.
ResponsibilitiesAssist on maintaining General Security Policies by informing any inappropriate activity
Manage customer's interactions in accordance to client's guidelines
Follow coaching provided by support personnel
Manage customer's interaction to accomplish objective in conjunction with the performance assessment plan.
Reach key performance indicators established by the client
Read, understand and validate client weekly updates
Read and acknowledge all the CCMS communications
QualificationsTechnical Skills Basic computer skills Basic usage of MS Office standard tools (Outlook, Excel, Word and Power point) Skills according line of business defined in client's SOW Languages required by client Competencies and Specific Skills Adaptability Customer Orientation Teamwork Communication Initiative Customer Learning Abilities Energy Analytical Thinking ProductivityJob InfoJob Identification *****
Job Category Agents
Posting Date 03/06/2026, 11:34 PM

📌 Especialista En Atención Telefónica Y Solución (Heroica Puebla de Zaragoza)
🏢 Teleperformance
📍 Heroica Puebla de Zaragoza