Senior Client Experience & Operations AdvisorAbout LiveDGAPLiveDGAP is a global luxury transportation company specializing in chauffeur services, VIP Meet & Greet, event transportation management worldwide.
We pride ourselves on delivering highly personalized service, operational excellence, and seamless experiences for discerning travelers, luxury travel advisors, corporate clients, and event organizers around the world.Our philosophy is simple: Luxury.
Personal.
Always.Position SummaryThe Senior Client Experience & Operations Advisor is responsible for overseeing the day-to-day operations of LiveDGAP, including quoting for new services and ensuring the flawless execution of services while maintaining the highest standards of client care and partner management (supply).
This individual serves as the central point of coordination between clients, partners, chauffeurs, airport VIP Meet and Greet partners and internal stakeholders, ensuring every booking is executed seamlessly from quotation through service completion.The idóneo candidate is highly organized, detail-oriented, proactive, and thrives in a fast-paced international environment.
Key ResponsibilitiesOperations ManagementManage all daily transportation and VIP Meet & Greet bookings globallyCoordinate with partners, chauffeurs, airport greeters, and operational partners worldwideMonitor all active services and ensure smooth execution including schedule changes, flight delays, cancellations, and service amendmentsEnsure all booking confirmations and operational documents are accurate and completeMaintain operational records, supplier databases,



and service documentationSupport event transportation planning and execution as requiredClient ServicesServe as a primary point of contact for LiveDGAP clientsRespond to inquiries in a timely and professional mannerPrepare quotations, booking confirmations, invoices, and service updatesProvide proactive communication before, during, and after servicesResolve service issues and client concerns with professionalism and urgencyEnsure an exceptional client experience at every touchpointQuality AssuranceMonitor service delivery and client feedbackEnsure compliance with company standards and operational proceduresIdentify opportunities to improve efficiency and client satisfactionAdministrative SupportAssist with invoicing and payment follow-upSupport commission tracking and supplier paymentsMaintain CRM and booking systems QualificationsExperience in luxury travel / hospitality, aviation or transportation operationsStrong organisational and multi-tasking skillsExcellent verbal and written communication skillsAbility to manage multiple priorities simultaneouslyHigh attention to detailStrong problem-solving abilitiesProfessional and client-focused mindsetLanguages: Fluent English and Spanish requiredAny other language an assetCompensation and work schedule5 days per week with one day on the week-end (either Saturday or Sunday)9:00 to 17:00This is a free-lance position with competitive compensationAt LiveDGAP, we seek individuals who understand that luxury is not simply about transportation—it is about creating effortless experiences and lasting relationships.

📌 Senior Client Experience & Operations Advisor (México)
🏢 Live DGAP
📍 México