Importance and aim of the job Manage, organize and plan customer packaging material demand by allocating the purchase orders or their forecast from their placement for production within company production plants to the delivery to the customer or the local stock replenishment the client, guaranteeing compliance with the established delivery dates and quantity fullfilment of materials.Responsible for customer service metrics Fill Rate% and On time%Key job functions and success-relevant tasks Manage accounts with a volumePlacement customer orders or demands in SAPChecking plausibility and alignment with customer regarding the real demand (volume and timing)Checking all customer materials within the daily routineReconcilement of confirmed orders in regards of production and delivery date and in case of discrepancies coordination and alignment of solution with customer, Logistics Team and Order Center Team.Run escalation process if no agreement can be found.Date / Order confirmation to customer,



tracking and creation of order on hands and stock lists.Active managing all customer materials updating the new designs and informing of deactiving the old versions.Tracking of sleeves and cylinders stock and if required discussion with the customer for delivery/scrapping.Manage the relationship with Order Center Team and other sourcing sites.Issue goods (PBDs) in SAP.Follow up on time materials deliveries with the Logistics team.Responsible to report Orders Delay Status report and Open Orders report on a weekly basis in order to follow up the sleeves budget accomplishment.Collaboration in the monthly review of the local Forecast with Sales TeamThis position is considered as backup in case of absence of any Planning and Customer Service member.Provide adequate and timely information for good decision making to their supervisor.Education Bachelor's degree or in progress in: Business Administration, International Business.Skills e.g. IT, language Fluent EnglishDesirable SAPAdvance knowledge in ExcelAbility in problem-solving and organizedAble to communicate to all levels of the internal and external organizationLeadershipVisa and Passport is a must Availabity to travelVocational experience in years1 - 2 years in costumer service, logistics or similarProfessional Internship Experience

📌 Planning And Customer Service Analyst (Santiago de Querétaro)
🏢 Importante grupo
📍 Santiago de Querétaro