**Company Description**About Avery DennisonTech Services RepresentativeIndividual Contributor - May be known as a Technical Services Representative or Manager or Technical Marketing Representative or Manager.Provides technical interface between customer and company engineering, manufacturing and program management representatives.Provides on-site field technical support, including, but not limited to end-user problem solving, systems integration, pre-and post-compliant investigation and root cause analysis, customer and field sales training, support of new product development and product trials at converters and end-users.This position may also have a Technical Marketing Focus that works with end-users and internal customers to define and adapt to market segment requirements.May be assigned to one or more productmanagers in support of one or more product lines.REPRESENTATIVE ACTIVITIES: Activities and duties will vary dependent upon functional area assigned.Activities may include, but are not limited to:Client Service Interface:- Research customer technical specifications and requirements with current or potential technical specifications of company products.
- Solve customer problems and issues by identifying short-term root cause and corrective actions.Provide expertise for resolving technical problems,- troubleshoot product and modify/customize product as needed to meet customer needs and requirements.
- Develop potential technical specifications, pricing considerations and contract requirements.
- Timely resolution of formal customer and end-user complaints not resolved by Sales, Technical Leaders or Quality Team.
- Work directly with customers and end-users to define, quantify, and help shape market segment requirements.
- Coordinate and select customer and end-user trials and innovation days.
- Perform analysis, consult with end-user IT staffs and vendors as needed, and provide systems integration services which may include third-party products.




- Identify opportunities for professional services revenues.Sales, Marketing, Operations & PTI Liaison and Support:- Prepare and conduct technical sales briefings for customer and company representatives.
- Promote product sales to existing customers and identify new potential customers.
- Support PTI through new product field trials and provide input on CTQ's for product design.
- Liaison with Operations on customer technical issues and needs, identifying product and process improvements and corrective actions.
- Drive broad product benchmarking studies.Technical Administrative & Engineering Support- Write technical bulletins on field observations.
- Develop a portfolio of internal and customer training tools/presentations.
- Create customer Product Data sheets for new product launches.
- Identify and summarize new marketing and technical trends.
- Gain preliminary understanding of regulatory/compliance requirements in targeted market segments.
**Qualifications**- Availability to travel to the following states Actual Leon, Coahuila, Durango, Sinaloa, Chihuahua, Baja California- Excellent level of written and spoken English- Associates (2-yr) degree in Electronic/Mechanical Engineering or equivalent experience.
- 0-5 years related Technical experience required.
- Good customer relationship-building experience required.
- Experience with product development and product commercialization processes.
- Strong problem-solving, analytical and mathematical skills.
- Strong teamwork and relationship building skills.
- Training and project management experience and skills.
- Strong customer focus and orientation.
- Strong attention to detail & organizational skills.
- Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes and function specific software.
- Excellent written and verbal communication and presentation skillsAt Avery Dennison we do what we love and we love what we do.
**Additional Information**Toda su información se mantendrá confidencial de acuerdo con las pautas de EEO.

📌 Technical Service Representative Ii (León)
🏢 Avery Dennison
📍 León