## Field Service Technician - Culiacán Applylocations:Mexico Citytime type:Full timeposted on:Posted Todayjob requisition id:******### Job Title Field Service Technician - Culiacán### Job Description**The Field Service Technician:**The Field Service Technician is responsible for delivering advanced on-site technical support for products, ensuring precise troubleshooting and resolutions while adhering strictly to regulatory standards and safety protocols.
**Your role:*** Provides advanced technical support, including comprehensive troubleshooting and escalation support, ensuring accurate diagnostics and resolutions while strictly adhering to regulatory guidelines and safety protocols.
* Conducts in-depth diagnostics and repairs on complex medical devices, ensuring minimal downtime and optimal performance to meet the critical needs of healthcare providers and patients.
* Accurately documents service records inclusive of diagnostics, resolution & Test procedures, & Case status using the Service management system.
Capturing medium complex solutions to allow for knowledge share.
* Focuses on First Time Right ensuring there is a clear action plan & preparation, with parts (if required),



and diagnosis before the onsite visit.
* Actively Involved in Customer escalations, Complaints (safety / non-safety related), or feedback, following agreed processes to ensure that information is captured accurately as possible**You're the right fit if:*** Bachelor's degree in engineering, electronic systems engineering, mechatronics, biomedical or similar.
Valid professional license.
* Minimum 2 years of experience in troubleshooting, diagnostics, installation, repair, and maintenance of technical equipment, with strong engineering fundamentals.
* Excellent documentation, reporting, and organizational skills, ensuring compliance with regulatory and customer requirements.
* Ability to travel frequently within Culiacán and surrounding areas, with occasional travel to support other locations; valid passport (U. S. visa is a plus) and valid driver's license required.
* Advanced level of English, both verbal and written.
* Knowledge of IT networking, remote support tools, and continuous improvement practices, combined with a customer-focused and proactive mindset.
**How we work together**

📌 Field Service Technician - Culiacán (Culiacán Rosales)
🏢 Philips International
📍 Culiacán Rosales