Job Description:• Minimum 3 years relevant experience in Problem Management.
• ITIL v3 or ITIL 4 Foundation certification.
• Solid experience working with Service Now
- Building reports, dashboards, templates
• Exceptional experience in trending analysis
• Exceptional interpersonal and leadership skills – servant leadership, collaboration, facilitation and negotiation.
• Excellent written and verbal communication skills.
• Ability to effectively communicate technical actions to a non-technical audience.
• Customer service oriented.
• Strong proficiency with Microsoft Office Suite, especially Excel and Power Point.
• Energetic and have an excellent work ethic.
• Desire and ability to quickly learn and apply new conceptsBenefits
Pantry vouchers cap 10% ($ 3,******)
Life Insurance
Direct Hiring, 100% payroll mode.
SGMM Family premium coverage plan
Minor Medical Expense Insurance (Reimbursable)
Savings Fund 13% (Annual Capped $107,370)

📌 Problem Management Specialist (Guadalajara)
🏢 HCLTech
📍 Guadalajara