What You’ll Do Assist claimants with completing the full disability application process through detailed phone interviews. Navigate multiple systems, including internal and order management websites, to ensure 100% data accuracy. Demonstrate empathy and patience while asking sensitive medical questions to determine eligibility for benefits. What You Need Previous experience in a call center or high-volume customer service environment. Proficient computer skills, specifically in Windows OS, Internet navigation, and associated software. Excellent communication skills, detail-oriented and inclined to help others with compassion. Bilingual (English/Spanish) is a major plus. What You’ll Get Base Gross Monthly Salary: $17,500. Performance Bonus: Monthly gross bonus up to $5,100 based on metrics and attendance. Key Benefits: $1,500 monthly food stamps and 4% savings fund. Law Benefits: 15 days Christmas bonus, vacations, IMSS, and profit sharing. Schedule: Monday to Friday, 8:00 AM – 7:00 PM (Nine-hour shifts). Location Guadalajara (On-site).