Solvo Integral in Mérida, Mexico is seeking a dynamic Team Leader to drive BPO operations.
You will lead a high‐performing team, set clear goals, coach and motivate members, and ensure exceptional service delivery for key clients.This role emphasizes data‐driven decision making, monitoring KPIs and SLAs, improving processes, and fostering a collaborative culture.
You will be the primary client contact, manage escalations, and develop talent through feedback and development plans.
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📌 Call Center Team Lead: Coach, Kpis & Client-Facing Ops (Mérida)
🏢 SOLVO GLOBAL
📍 Mérida
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