**About Us**
We are a integral climate technologies company engineered for sustainability.
We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies.
We protect temperature-sensitive goods throughout the cold chain.
And we bring comfort to people globally.
Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
We are a sustainable company engaged to the values of Excellence, Innovation, Collaboration, Respect and Responsibility.
We seek professionals who share our vision of creating sustainable solutions that improve lives and protect the planet, today and for future generations.
We are looking for your talent, join our team and start your journey today!
**The Travel Administrator supports day-to-day operations of the corporate travel program, serving as first-line support for traveler inquiries while maintaining accurate content, reporting, and compliance processes.
The role coordinates with internal teams and travel service providers, supports training and communications, and helps ensure policy adherence and data accuracy.
Success in this role requires strong customer service, attention to detail, and comfort working within standardized systems and processes.
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**Accountabilities**:
**Travel Inquiry & Operational Support**:
- Serve as the first‐line contact for employee travel inquiries, providing timely guidance on bookings, policies, tools, and processes
- Triage and escalate travel issues to the appropriate teams internally (e.g., Finance, Security) and externally (travel management company)




- Serve as main point of contact between Copeland and travel management company for any travel inquiries and coordinate and follow-up on issue resolution
**SharePoint & Travel Content Maintenance**:
- Maintain the Travel SharePoint site, ensuring content is accurate, current, and aligned with approved policies and procedures
- Publish and manage standard travel documentation (policies, booking guides, FAQs, training materials, communications)
- Coordinate content updates across Procurement, Finance, HR, and Security, ensuring governance and version control
**Travel Reporting & Compliance Support**:
- Support preparation and distribution of standard travel reports and compliance metrics
- Assist with monitoring policy adherence and identifying recurring non **‐**compliance patterns
- Support data validation, audits, and escalation of compliance or data issues as required
- Work with BU's and Functional leaders to drive improvement and adherence to the Travel Programs
**Travel Training & Communications Support**:
- Maintain travel training materials, job aids, and onboarding content
- Conduct periodic travel training as needed
- Support delivery of travel communications, policy reminders, and system updates
- Capture common traveller questions and feedback to inform training and content improvements
**Cross-Functional Coordination & Continuous Support**:
- Collaborate with Procurement, Finance, HR, and external providers to support day‐to‐day travel operations




- Identify recurring issues and support continuous improvement and standardization efforts
- Provide coordination support for travel program changes, tool updates, and supplier transitions
**Qualifications and Experience**:
Essential:
- Associate or bachelor's degree in a related field, or equivalent practical experience
- 3-5 years of experience in an administrative, coordinator, or shared services role, preferably in GBS or large‐scale operations
- Strong Microsoft Office skills (Outlook, Excel, PowerPoint, Word) for communications, reporting, and documentation
- Customer service focused, with experience supporting employee inquiries through standardized, ticket-based support models
- Ability to manage multiple requests in a structured, process driven environment while adhering to SLAs and escalation paths
- Working knowledge of corporate travel booking and expense platforms (e.g., Concur, AMEX GBT, Egencia, Cytric, Navan)
- Familiarity with corporate travel and expense (T&E;) policies, TMC models, and compliance expectations
- Experience maintaining SharePoint or intranet content, including policies, FAQs, and training materials
- Exposure to operational metrics, KPIs, or reporting in an administrative or shared services environment
- Comfort working with large data sets, including basic data analysis and visualization skills (e.g., Excel pivot tables, Power BI, or similar tools)
- Fluent in spoken and written English
Preferred:
- Experience with service management or ticketing tools (e.g., ServiceNow or similar request tracking systems)
- Prior exposure to global or regional travel programs with multiple stakeholder groups
- Familiarity with travel dashboards or KPI monitoring (compliance rates, booking cha

📌 Travel Administrator (Monterrey)
🏢 Copeland
📍 Monterrey