Logistics Coordinator Coordinator is responsible for handling inquiries about status, shipping dates, expedites and services for selected accounts.
The coordinator responds to inquiries, complex complaints, and disputes within a reasonable limit of authority and recognizes when to escalate customer issues.
Additionally, supports customer with referral to appropriate specialist for assistance or problem resolution when warranted.
Skills and responsibilities:
- Manages the coordination of shipped containers from beginning to end.
- Communicates with carriers and clients on delivery requirements/ appointments.
- Responsible for daily/ weekly shipment updates to clients and PM's.
- Responsible for delivering containers with mínimal accessorial/ extra charges.
- Proficiency and understanding of compliance requirements and appropriate regulations.
- Provide customer support for any shipping questions that may arise during transit.
- Work with the PM in resolving issues and managing clients.
- Create customer rate quotations.
- Advise clients of accessorial/ extra charges as they happen.
- Organize and save shipping documents in Netsuite,
- Enter container data, and receive items into Netsuite.
- Monitor and update shipment delivery dates in Netsuite.
- Provide instruction/ form to AP to pay for port container fees for our direct shipments
- Assist 3rd party carriers in picking up containers from the port.
- Verify all necessary documentation is provided and submitted.




- Addressing issues in a timely and professional manner.
- Translation of customers demand to factory forecast.
- Facilitating day to day communication to ensure on-time delivery.
Required Knowledge/Skills, Education, and Experience
- BA Degree or Industry related Certification a plus.
- 3+ years of practical customer service experience
- Bilingual advanced in both Spanish and English language (Must)
- Strong verbal and written communication skills in English language
- Working knowledge of MS Office
- High Level of professionalism and excellent customer service skills
- Ability to successfully complete required training program
- Demonstrated ability to reproduce a customer problem, isolate cause, and drive resolution
- Demonstrated logical reasoning, situational and time management while presenting a positive attitude with customers and co-workers
- Ability to multitask and handle a high volume of work accurately
- Must be a strong team player able to work in a cross functional team environment
- Ability and desire to learn assigned business segment product line
- US Visa (plus)
Pay: $20,****** - $22,****** per month
Application Question(s):
- I understand that this is an "on site" role and applicants must live in Guadalajara
**Experience**:
- logistics coordinator: 2 years (required)
**Language**:
- English (required)
Work Location: In person

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