**Job Description**:
- **
- Job Title: HR DEPUTY MANAGER L3
- City: Guadalajara
- State/Province: Jalisco
- Posting Start Date: 5/22/26
- Job Description:
**Key Skills and Competencies**:
- Strong customer service orientation with attention to detail and quality
- Excellent verbal and written communication with tact and diplomacy
- Critical thinking and proactive problem‐solving capability
- Ability to prioritize and perform effectively in a fast‐paced environment
- Empathetic listening and proactive customer care mindset
- Strong decision‐making and stakeholder coordination skillsProficiency in MS Office (Word, Excel, Powerpoint)
**͏Role and Responsabilities**:
**Service Delivery & Client Management**
- Act as the primary point of contact for managing regional service delivery in line with Client standards and contractual SLAs.
- Own overall delivery accountability for the delivery centre, ensuring consistent, timely, and high‐quality outcomes.
- Build and maintain a strong client relationship, ensuring transparency, responsiveness, and confidence in service delivery.
- Manage escalations effectively, including escalation to the Client GPS Manager for critical, time‐sensitive issues requiring local or regional operational expertise.
**Operational Leadership & SME Oversight**
- Function as a hands‐on resource and Subject Matter Expert (SME) across in‐scope processes and critical activities.
- Monitor day‐to‐day operational performance and proactively resolve issues and bottlenecks impacting delivery.
- Enable teams to troubleshoot operational challenges and ensure adherence to agreed processes and policies.
- Conduct regular operational calls to address team questions, clarify processes,



and reinforce best practices.
**͏**:
- **Process Governance & Documentation**
- Ensure all process documentation is accurate, current, and compliant with process, system, or regulatory changes.
- Ensure documentation updates are completed within agreed SLAs and governance parameters.
- Maintain internal calibration across Process Owners to ensure standardization and consistency of delivery.
**Continuous Improvement & Quality Management**
- Drive process improvement, optimization, and transformation initiatives, ensuring alignment with business objectives.
- Conduct root cause analysis (RCA) for errors or service issues and define corrective and preventive actions.
- Ensure learnings from RCA are embedded into team practices to prevent recurrence.
- Enforce quality standards and governance controls across all processes.
**͏**:
- **Reporting & Governance**
- Prepare and present monthly, quarterly, and annual reviews, covering:
- SLA performance and trends
- Key risks, issues, and mitigation actions
- Operational accomplishments and progress updates
- Strategic insights and recommendations
- Provide structured, data‐driven updates to internal and client stakeholders.
**People Management & Talent Development**
- Provide end‐to‐end people management, including performance management, engagement,



talent retention, and recognition.
- Conduct regular 1‐on‐1s, daily huddles, and team meetings to drive accountability and engagement.
- Create and execute individual development plans, Training Needs Identification (TNI), and performance improvement plans.
- Foster a culture of ownership, continuous learning, and delivery excellence.
**E͏xperience**:
6 yrs to 8 yrs of overall experience
- Proven experience in HR Operations, Shared Services, or Service Delivery environments
- Demonstrated experience managing SLAs, escalations, and client‐facing delivery
- Strong people management and process improvement experience, with exposure in documentation preferredHands‐on experience in client management, including engagement, communication, and issue resolution
**Relevant Experience**:
1) Customer Service
2) Consulting
3) ITES/Aviation/Hospitality
4) Client Management/End Client interaction
5) HRO domain Experience
**Mandatory Experience**:
**Workday Experience preferred
**HR Operations Experience preferred
** Case management platform
**HR Lifecycle Management
- Mandatory Skills: HRO.Experience: 5-8 Years.Reinvent your world.
We are building a modern Wipro.
We are an end-to-end digital transformation partner with the boldest ambitions.
To realize them, we need people inspired by reinvention.
Of yourself, your career, and your skills.
We want to see the constant evolution of our business and our industry.
It has always been in our DNA - as the world around us changes, so do we.
Join a business powered by purpose and a place that empowers you to design your own reinvention.

📌 Hr Deputy Manager (Guadalajara)
🏢 Wipro
📍 Guadalajara