EPAM is a leading general provider of digital platform engineering and development services.
We are committed to having a positive impact on our customers, our employees, and our communities.
We embrace a dynamic and inclusive culture.
Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow.
No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.We are looking for a Junior Application Support Engineer to help keep digital channel platforms stable through incident triage, analysis, and resolution.
You will run operational tasks, monitor integrations, and work closely with the help desk, Development, Infrastructure, Integrations, and Operations teams.
Apply to support reliable services and improve day-to-day operations.ResponsibilitiesDiagnose, assess, and resolve moderately complex incidents and requests across digital channels and related applicationsPerform troubleshooting and debugging to determine the root cause of functional and technical incidentsRun scripts, controlled queries, and approved operating procedures to restore or validate servicesExecute service restarts, resets, and validations, batch processes, and critical integrations according to established proceduresMaintain and track tickets in Freshservice, ensuring high-quality and traceable documentationEscalate issues to the right teams when specialized support or defect fixes are needed, and coordinate with Development, Infrastructure, Integrations, and Operations teamsContribute to root cause analysis (RCA) and follow through on corrective actionsMonitor the operational health of key applications and integrations to proactively identify risksFollow ITIL practices for Incident, Problem,



and Request ManagementKeep technical documentation current and help build operating proceduresDevelop, update, and enhance the Knowledge Base to resolve recurring incidents faster and improve support efficiencyCommunicate clearly with users, technical teams, and business areas throughout incident managementRequirementsHands-on experience in application or digital channel support, typically 0-1 yearsPractical background in debugging, log review, and transaction tracingAbility to run basic scripts and queries in controlled production environmentsWorking knowledge of integrations, APIs, and web servicesFamiliarity with ticketing tools such as Freshservice, ServiceNow, or Jira Service ManagementUnderstanding of ITIL processes and terminologyClear verbal and written communication skillsService-minded approach with strong documentation and follow-up habitsAnalytical ability to spot patterns, correlate events, and speed up incident resolutionCapability to stay effective under pressure during critical incidents and maintenance windowsAvailability for 24/7 rotating shifts, including weekends and holidays, per the operational calendarWillingness to take part in on‐call duty and support critical business incidents when neededEnglish proficiency at B1+ (intermediate) levelWe offerInternational projects with top brandsWork with global teams of highly skilled, diverse peersHealthcare benefitsEmployee financial programsPaid time off and sick leaveUpskilling, reskilling and certification coursesUnlimited access to the LinkedIn Learning library and 22,000+ coursesGlobal career opportunitiesVolunteer and community involvement opportunitiesEPAM Employee GroupsAward-winning culture recognized by Glassdoor, Newsweek and LinkedInEPAM is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.
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📌 Junior Application Support Engineer (Guanajuato)
🏢 Epam Systems
📍 Guanajuato