Responsible for providing support in the technical aspects of commercial activity, including: warranty claims administration, service centers certification/re-certificationDirect communication with customers and channel partners on technical issuesSupport on spare parts selection and quotationStructuring, design, definition, revision and finalization of procedure manualsSupport in the field for certified service centers and technicians in application of products and troubleshootingSpecification of equipment and replacement partsSupport to special applications and their specification to the Sales groupMaintain continuous contact with engineering area in the different CMCO plants worldwideMaintain current and updated certified service centers, procedures manuals, warranty claim, tech bulletins and Tech area KPI filesAcquire and distribute technical knowledge of product to the collaborators of the commercial areaElaborate quotation of solutions and products for the sales areaActively attend calls for activities with distributors, clients and internal staff of CMCO where their support and professional collaboration is requiredAssist with the rest of the organization to achieve profitability and growth, through the fulfillment of sales budget (volume)
and control of operating expensesRegularly visit clients and distributors in support of project closure and follow-up.RequirementsBachelor's degree in engineering from a four-year college or university (not mandatory)Bi-lingual in English and Spanish (70% minimum required English language)Planning and communication skillsExcellent PC skills, word processing, spreadsheet and databaseExperience of working with staff in office and factory environmentsDeep technical knowledge in mechanics, electric and electronic engineeringProven Material handling skills.Traveling > =60%Fluency in written and verbal English language skills > = 70%.
Core CompetenciesDemonstrates deep technical knowledge in mechanics, electric, and electronic engineering while effectively communicating and collaborating with customers, channel partners, and internal teams to support commercial activities and achieve sales goals.Highest-signal resume keywordsTechnical SupportBilingual CommunicationMechanical EngineeringElectric EngineeringElectronic EngineeringATS Optimization KeywordsHard SkillsWarranty Claims AdministrationProcedure Manual DevelopmentSpare Parts QuotationTechnical Knowledge DistributionMaterial HandlingSoft SkillsPlanning SkillsCommunication SkillsIndustry KeywordsService Center CertificationTechnical IssuesProject ClosureSales Budget FulfillmentTechnical BulletinsTools & TechnologiesPC SkillsWord ProcessingSpreadsheetDatabase#J-*****-Ljbffr