NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us.
If you want to be part of an inclusive, adaptable, and forward-thinking organization,We are currently seeking a Helpdesk Analyst to join our team in Guadalajara, Jalisco, Mexico.NTT DATA, Inc. currently seeks a Helpdesk Analyst - Full Time - to join our team in Guadalajara.Location: Guadalajara, Jalisco.
Mexico.Helpdesk Analyst - Full TimeRequirementsAvailability to work 45 hours per weekInterest in working any shiftAdvanced Portuguese and Spanish Looking to work in IT Environment6 months of experience in Customer ServiceWe OfferCompetitive salaryo Grocery Tickets - 12% of base salaryo 30 days of Christmas bonuso 12 days of vacationso 50% Vacation bonuso Savings Fundso 5 personal days per yearo Medical insurance (You and your family)o Life insuranceo Dental Insuranceo Discounts with selected Opticso Opportunity to grow in the companyActivitieso General L1 support for hardware and MS Office packageso Advance technical support for in-house applications and developmentso Answer technical support calls providing and escalating to other support groupso Provide support based on email generated requests or reportso Document troubleshooting steps and detailed description of the customer incidents andrequestso Applies diagnostic techniques to identify problems, investigate causes and recommendsolutions to correct failuresAbout NTT DATA ServicesNTT DATA Services is a integral business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.
We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.
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