Agile Engine is an Inc.
**** company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries.We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.WHY JOIN USIf you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!
ABOUT THE ROLEAs aTechnical Support Engineer , you will be the first point of contact for customers, resolving product and technical issues while ensuring a smooth trial and ongoing experience.You'll support deployments, manage server environments, and troubleshoot software and configuration challenges across Windows and Linux systems.This role offers hands-on exposure to networking, web technologies, and database management, empowering you to drive operational excellence while collaborating with customers and internal teams.WHAT YOU WILL DO- Resolve product-related and technical queries via email and screen sharing sessions;- Investigate and troubleshoot software defects, configuration issues, and environmental bottlenecks;- Act as a technical advisor for new customers during their product evaluation phase to ensure a successful trial experience;- Support customers with the remote installation,



updates, and maintenance of Test Rail Server instances;- Assist users in navigating complex setups involving various server environments and web technologies.MUST HAVES-Minimum 2 years of experience in a technical support role ;- Excellent written and verbalEnglish communication skills ;- Hands-on experiencemanaging both Windows and Linux servers ;- Strong understanding ofnetworking and web technologies ;- Self-motivated and driven by performance metrics to achieve individual and team targets;- Availability for rotating schedules to support customers 24/5.NICE TO HAVES- Degree in Computer Science or a related technical field;- Knowledge of SQL or database administration;- Understanding of the software testing lifecycle and development processes;- Proven track record of exploring new tools and troubleshooting complex software stacks.PERKS AND BENEFITS-Professional growth:Mentorship, Tech Talks, and personalized growth roadmaps.
-Competitive compensation:USD-based pay with education, fitness, and team activity budgets.
-Exciting projects:Modern solutions with Fortune 500 and top product companies.
-Flextime:Versátil schedule with remote and office options.

📌 Technical Support Engineer Id54393 (Rosarito)
🏢 Agileengine
📍 Rosarito