Johnson Controls is seeking a Senior Manager, ServiceNow ITSM Operations & Process Governance to lead enterprise ITSM processes on the ServiceNow platform, including incident, problem, change, MIM, and SLA governance.
This role ensures proactive, automation-driven service delivery and measurable improvements in reliability and user experience.
You will manage a general team of process managers, analysts, and leaders, partner with platform teams and executives, and drive dashboards, governance
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📌 Senior Itsm & Servicenow Operations Lead (Monterrey)
🏢 Ydu Jc Air Cond & Ref Inc.- Dubai
📍 Monterrey
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