Ixtapaluca, Mexico
We are looking for a
Senior Application Support Engineer
with strong experience providing
L3 and BAU support for production web applications
.
This is an application support-focused position rather than a traditional software development role.
The idóneo candidate is highly skilled in troubleshooting complex production issues, working with
SQL Server
, analyzing application behavior, performing root cause analysis, and debugging
.NET/C# applications
when required.
You will collaborate with US-based development, infrastructure, and business teams, so
advanced English and availability to overlap with US working hours are required
.
What You'll Do
Provide
L3 and BAU production support
for web-based applications.
Own complex incidents and application issues through resolution.
Troubleshoot application errors, bugs, performance issues, and production incidents.
Perform
root cause analysis (RCA)
and implement preventive solutions for recurring issues.
Work extensively with
Microsoft SQL Server
to investigate and resolve application and data-related problems.
Analyze and troubleshoot stored procedures, functions, triggers, views, and queries.
Debug existing applications built with
C#, ASP.NET, .
NET Framework and .
NET Core
.
Implement or collaborate on bug fixes when necessary.
Support and troubleshoot
SSRS reports
and SQL-based reporting processes.
Monitor application performance and identify optimization opportunities.
Collaborate with development and infrastructure teams on complex technical incidents.
Participate in application updates, patches, testing, and deployments.




Document troubleshooting procedures, solutions, SOPs, and application support processes.
Communicate incident status and resolutions effectively to technical and business stakeholders.
Requirements
4–8 years of professional IT experience.
Strong hands-on experience in
L3 Application Support / Production Support / BAU Support
.
Proven experience supporting
web-based applications in production environments
.
Advanced knowledge of
Microsoft SQL Server and SQL querying
.
Hands-on experience troubleshooting and optimizing:
Stored Procedures
Functions
Triggers
Views
Complex SQL queries
Strong experience with
SSRS (SQL Server Reporting Services)
.
Experience troubleshooting/debugging applications using:
C#
ASP.NET
.NET Framework 4.0+
.NET / .
NET Core
JavaScript
jQuery
Ability to analyze existing application code and perform or support
debugging and bug fixes
.
Experience with source control tools such as
Git/GitHub
.
Strong troubleshooting, analytical, and root cause analysis skills.
Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.
Advanced English (B2+/C1)
– ability to communicate effectively with US-based technical and business teams.
Availability to
overlap with US working hours
.
Nice to Have
Experience with
Power BI
.
Experience with
Sigma Computing
.
Experience supporting applications hosted in
Microsoft Azure
.
Knowledge of
ITIL frameworks and application support best practices
.
Experience with application monitoring and performance optimization.
#J-*****-Ljbffr

📌 Senior Application Support Engineer –/ .Net / Sql (Ixtapaluca)
🏢 Softgic
📍 Ixtapaluca