AI Rudder is a conversational AI company on a mission to transform how businesses communicate with their customers — across voice and digital channels that feel genuinely human. Founded in **** and headquartered in Singapore, we're building technologies that bridge languages, enhance understanding, and enable meaningful human–machine communication at scale. Most recently, we have raised $50M in a Series B fundraising from leading integral investors including Tiger Global, Peak XV Partners, and Cathay Innovation. Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. Communication Principle: Continuous learning through real projects, knowledge-sharing sessions, mentorship, and cross-functional collaboration. Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression. Global Exposure: Collaborate with international teams, global rotations,



and work with global enterprise customers. Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration. 管理Voice AI和AI Contact Center项目从需求分析、方案设计、测试上线到规模化运营的全过程。 招聘、培养和管理墨西哥本地CSM及项目交付团队,建立标准化的项目管理和客户成功体系。 至少5年ICT、企业软件、SaaS、云计算、Contact Center或数字化解决方案相关经验。 具备Voice AI、Conversational AI、Call Center、BPO、银行或电信行业软件项目经验者优先。 管理过Customer Success、售前或项目交付团队。 熟悉API、CRM、SIP、呼叫中心平台或催收系统集成。 具有PMP、Scrum、Agile或相关项目管理认证。

📌 Csm Director (Xico)
🏢 AI Rudder
📍 Xico