Customer Care Solutions Specialist Associate
Location: Parque Logistico San Martin Obispo Park II Calle Barranca Honda final s/n, Lote 2 Zona San Martin Obispo, autopista Chamapa Lecheria ***** Cuautitlán, MEX Mexico.
Responsibilities
Call Quality
CC Tracking & Monitoring
Close the Loop
Knowledge Management Input
Quality Assurance & Support
Scheduling Adherence
Trace Quality
Traffic Management
Transaction Auditing (e.g., Mystery Shopper)
VOC
Workforce Management
Skills
Analytical Skills
Planning & Organizing Skills
Influencing & Persuasion Skills
Problem Solving Skills
Qualifications
Bachelor's Degree or equivalent
Language: Proficiency in English
Experience: 1 year experience
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