Founded in 1920, Eastman is a general specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive company, Eastman employs approximately 13,000 people around the world and serves customers in more than 100 countries. The company had 2025 revenue of approximately $8.8 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com.
Responsibilities
Master Data Governance: Act as a gatekeeper for master data and critical information. Create, review, and propagate Goods Material Numbers (GMN),



with a focus on SAP and OMP systems. Ensure master data accuracy and integrity. Manage product lifecycle processes, including product introduction, modifications, and discontinuation.▪ Support Business Initiatives: Assist in projects like specification changes, product discontinuations, and manufacturing updates.▪ Collaborate on New Product Development: Work with commercialization teams to streamline the introduction of new products.▪ Allocate Products and Monitor Sales: Manage product allocation and keep an eye on sales trends.▪ Address Issues: Proactively identify, address and communicate potential issues, offering solutions to key stakeholders.▪ Handle Customer Complaints, Returns, Claims, and Credits: Act as a Supply Chain Steward for effectively managing all aspects of customer interactions, including addressing complaints, processing returns, handling claims, and issuing credits. Ens

📌 Product Support Representative (Ciudad de México)
🏢 Eastman
📍 Ciudad de México